FAQ's

LAMPS

  • Q: Are these your invention?

  • A: Yes. James, our founder and CEO created our first crystal lamp in 2018. Please stay connected on social media for our soon to be released 'Creation Story'.

  • Q: Where are your lamps created?

  • A: We hand make all of our lamps in our Sunshine Coast workshop on the East Coast of Queensland Australia.

  • Q: How do I change the bulb?

  • A: All of our lamps are created with an LED strip, so there is no need to change anything.

  • Q: How long will the LED strip last for?

  • A: LED strips have around 30,000-50,000 hours worth of light.

  • Q: How can we change the LED strip?

  • A: When the strip is no longer functional, you can send your lamp to our workshop where we will change it for a fraction of the original cost (depending on the size of the lamp). This service also includes a refreshment of your lamp. 

  • Q: What sort of power supply do the lamps have?

  • A: All of our lamps include a 240V Australian adaptor plug, and also a detachable dimmer.

  • Q: What if I don't have power?

  • A: For off the grid, camping, caravanning, markets, tables etc. we can offer you our battery adapters. Click here to purchase. NOTE: The battery adapters will not allow your lamp to glow to it's full brightness. 

  • Q: What timber styles do you have?

  • A: We have:

  • COOKIE: Round and solid stump

  • STANDY POINTY: Stands and points

  • LOG: Horizontal cylinder that lays down

  • UNIQUE: A piece of timber that does not fall under any of the other descriptions.

  • Q: What sizes do your lamps come in?

  • A: Our lamps start at Micro (the smallest size), Mini, Small, Medium, Large, X Large, Macro and Mega Macro (the biggest size).

  • Q: What is Chi??

  • A: Chi is a relatively broad term that we can use to describe what new age movements often call ‘energy’. It's really quite scientifically testable with modern diagnostics, and not just a fluffy misplaced sentiment as some people believe. Chi is bio electricity when we speak of it in nature and the human body, and can be considered electromagnetic energy in the atmosphere. Wind, rain, lightning and thunder all are forms of chi.  Our signature range of Crystal Lamps have been created by James Ferguson with the intention of generating and balancing energy (chi) through scientific principles - the piezoelectric effect of Quartz Crystals, and the ability of light to transmit frequency. Therefore, we are producing small amounts of Chi by putting the crystals under perpetual pressure and expanding the vibrational field of the crystals as far as the light will travel.  Although we are in the process of undertaking further research of how this affects frequency, at this stage, we make no claims as to how this will actually affect the body.

  • Q: What does Chi Generator mean?

  • A: Utilising James' understanding and beliefs regarding universal chi, the piezoelectric effects of quartz crystals, and lights ability to transmit frequency explained in detail above, lead to the creation of a signature lamp which acts as a generator of chi (energy) in the space in which it stands.

  • Q: What crystals are included in a Chi Generator lamp?

    A: Any single crystal or combination of crystals from our crystal supply.

  • Q: What does Chi Balancer mean?

  • A: Expanding on the above descriptions, James has also created a signature lamp, which through the use of as many colours of the visible spectrum available in varieties of quartz, is intended to balance the frequency of the room. 

  • Q: What crystals are included in a Chi Balancer lamp?

  • A: Clear Quartz, Citrine, Fluorite, Amethyst and Rose Quartz in that particular sequence.

  • Q: Why do you not provide crystal meaning with lamps?

  • A: While we firmly believe in vibrational science & the specific effects of the different frequencies, we leave this open to your interpretation, and encourage you to use your own intuition, and guidance when choosing a lamp.

  • Q: What is included with every lamp purchase?

  • A: 1 x lamp, 1 x power supply, 1 x dimmer switch and either an 18 mth or 2 yr warranty. Please see our Warranty Details for information on this.

  • Q: What do I do if my lamp stops working?

  • A: First of all, detach the dimmer switch section from the power supply, and plug back into a power socket to see if this now works. We have had occasions where the dimmer has been faulty, which is an easy fix. Please get in touch here if this is the case. If your lamp is still not working, please get in contact with our admin family here after reading our warranty policy here.

  • Q: Where is the timber sourced from?

  • A: Our backyard, and from family and friends properties from the Sunshine Coast area.

  • Q: What kind of timber is used to create a lamp?

  • A: Mostly fallen Australia natives.

  • Q: How are your lamps priced?

  • A: Our lamps are priced based on componentry, creation time and crystal cost.

  • Q: Is the timber treated?

  • A: All of our timber is heat treated for a minimum of 24 hours, and then coated with a water based sealant for protection.

  • Q: Are the crystals real?

  • A: Yes. We only use natural crystals.

  • Q: Do all lamps include a dimmer switch?

  • A: Yes.

  • Q: Where do you source your crystals from?

  • A: The majority are sourced from Brazil.

  • Q: Are the crystals sustainably sourced?

  • A: We try our best to only source ethically and sustainably.

  • Q: What colours do the LED strips come in?

  • A: Either WARM or COOL.

  • Q: Can I choose the colour of the LED strip?

  • A: With the "Create Your Own" option, you have the choice between a cool or warm LED strip. 

  • Q: Do the lamps include a warranty?

  • A: Yes. Please view our Warranty Information here.

  • Q: Do you exchange or refund?

  • A: IN STORE: We offer a 14 day full exchange or refund, as long as the lamp is in original re-sellable condition, and dimmer switch, power supply, warranty tag, and proof of purchase are all presented. Exchange or refund must be processed at the same location as purchase.

  • ONLINE: We offer a 14 day full exchange or refund, as long as the lamp is in original re-sellable condition, and dimmer switch, power supply, warranty tag, and proof of purchase are posted back to our workshop at: 75 Aird Lane, Woombye QLD 4559. Postage cost will be at customers expense. Refunds can take up to 30 days from lamp being received at workshop.

  • Q: Where are your store and market locations?

  • A: Check here for location information.

 

SHIPPING

  • Q: How long does shipping take?

  • A: We post all orders as soon as possible, but please be aware that it may take 3-5 business days before your order is processed. Standard postage wait times apply thereafter.

  • PLEASE NOTE: Due to Covid-19 and the continued global postage issues, there may be unforeseen delays. If for some reason your order is urgent, please leave a note at checkout and we will be in touch as soon as possible.

  • Q: Do you ship internationally? 

  • A: Yes, we post worldwide. We can NOT guarantee how long postage will take with current global shipping delays, but all our deliveries include a tracking number, so you can check in with the shipping company at any time for estimated arrival.

  • Q: How will I know if my order has been shipped?

  • A: You will receive a shipping confirmation email with your order's tracking number. This can then be tracked on the shipping carriers website.

  • Q: Can I have my order express posted?

  • Yes. But, it is extremely important to understand the standard processing time (see above for timelines) which takes place before postage is initiated. To enquire about express postage, click here and include order number, and our admin team will be in contact.

 

'CREATE YOUR OWN' LAMP

  • Q: What does 'Create Your Own' lamp mean?

  • A: Create your own lamp gives you the ability in essence, to create your own lamp. This option allows you to choose the componentry you would like included, but does not include the choosing of a specific piece of timber or crystal sequence. This will be left up to our workshop wizards.

  • Q: What if I want to choose a specific piece of timber?

  • A: You are better off going through our 'Custom Order' process. Please see 'Custom Order' section below.

  • Q: What is the difference between the 'Create Your Own' and 'Custom Order' options?

  • A:  The 'Create Your Own' option allows you to place a lamp order and choose the following:

  • Crystal Colour

  • Lamp size

  • Timber Style, and

  • Lighting colour. Whereas a 'Custom Order' allows you more creative input of your lamp, including:

  • Crystal style

  • Specific timber choice

  • Q: How long does it take for my 'Create Your Own' lamp to be ready?

  • A: We aim to have your lamp created as soon as possible. It can take up to 2-3 weeks, depending on the availability of required materials.

 

'CUSTOM ORDER' LAMP. 

  • Q: What is a 'Custom Order' lamp?

  • A: A 'Custom Order' gives you the ability in essence, to create your own lamp. This option allows you more control in the lamp creation process than the 'Create Your Own' option. This includes, choosing a specific piece of timber and/or crystal sequence. 

  • Q: What is the difference between the "Create Your Own" and "Custom Order" options?

  • A:  The 'Create Your Own' option allows you to place a lamp order and choose the following:

  • Crystal Colour

  • Lamp size

  • Timber Style

  • Lighting colour, whereas a 'Custom Order' allows you more creative input of your lamp, including:

  • Crystal style

  • Specific timber choice

    • Q: Is there an additional charge to create a 'Custom Order' lamp?

    • A: Yes. There is an additional $50 charge for lamps under $1000, for lamps over $1000, a quote will be given at time of request.

    • Q: How do I place a custom order?

    • A: Please send an inquiry here, and include the following details:

    • Your budget

    • The style of timber you are looking at being used

    • A drawing or description of where you envisage the crystals to be included in the timber piece

    • Your crystal/colour preference

    • Your preference of cool or warm LED strip

    • Date required by

    • PLEASE NOTE: Once we receive the above details, our team will be in contact to let you know if your desires are possible. 

    • Q: How long does it take for my custom order to be ready?

    • A: We aim to have your lamp created as soon as possible. It can take up to 2-3 weeks, depending on the availability of required materials. 

    • Q: Can I supply my own piece of timber?

    • A: No. Due to the size of our workshop, and the creation process, we are unable to maintain or guarantee the integrity of your timber. 

     

    Should you have any other questions, please click here to get in touch!