Warranty Information

A full 18 month warranty on Chi Generators and Chi Balancers UNDER $1000

A full 2 year warranty on Chi Generators and Chi Balancers OVER $1000


What it covers:

  • This full warranty covers any defects in the electrical components  and craftsmanship in either the ‘Chi Generator’ or ‘Chi Balancer’. This includes the malfunction or defect in any electrical components of the ‘Chi Generator’ or ‘Chi Balancer’ and any loose or improperly attached crystals.

What it does not cover:

  • The full warranty does not include any defect of or unsightly inclusions in the natural crystals used to create ‘Chi Generator’ or ‘Chi Balancer’.
  • This full warranty does not cover any damage done altering, attempting to fix, or otherwise modifying the ‘Chi Generator’ or ‘Chi Balancer.
  • This full warranty does not include any damage done by accident, dropping, striking or otherwise accidental or intentional harming of the ‘Chi Generator’ or ‘Chi Balancer’
  • This full warranty excludes any warranty from any parts, cables or attachments of the ‘Chi Generator’ or ‘Chi Balancer’
  • This warranty doesn't cover any damaged caused by courier or freighting.
  • It is the purchasers responsibility to cover freighting, packaging & insurance costs to return item to us.
  • Any other associated costs directly or indirectly caused.

We cannot guarantee that your ‘Chi Generator’ or ‘Chi Balancer’ will not become obsolete within your warranty period, if this is the case a private arrangement will be reached in the case of legitimate malfunction.

Your warranty is void in totality if:

  • You remove the 'Warranty void if removed' sticker from the cord of your ‘Chi Generator’ or ‘Chi Balancer’.
  • If your ‘Chi Generator’ or ‘Chi Balancer’ is placed outside or in direct sunlight
  • If your pet chews or damages your ‘Chi Generator’ or ‘Chi Balancer’ including damage to the cord.

How long does this coverage last?

  • This warranty lasts for 18 months from the date of initial purchase and does NOT reset after any repairs or replacements made under this warranty. A copy of your purchase receipt or a personal bank payment receipt is acceptable evidence of purchase.

How to claim warranty services:

  • To obtain the benefit of this warranty, you will be required to arrange delivery of the complete ‘Chi Generator’ or ‘Chi Balancer’ (including any pieces that are no longer attached) to:

Elemental Formations
75 Aird Lane
QLD    4559

This full warranty does not assume the risk of loss or damage within the shipping process. We will not insure your ‘Chi Generator’ or ‘Chi Balancer’ throughout the shipping or return shipping process. You will be required to coordinate return paid packaging with insurance for the return delivery upon repair.

Extent of Warranty services:

  • We will assess your ‘Chi Generator’ or ‘Chi Balancer’ and contact you within 5-10 business days of receiving your ‘Chi Generator’ or ‘Chi Balancer’
  • If we deem your ‘Chi Generator’ or ‘Chi Balancer’ falls into our warranty guidelines we will the commence the following:
    • Repair the ‘Chi Generator’ or ‘Chi Balancer’
    • Replace the ‘Chi Generator’ or ‘Chi Balancer’ if we cannot repair the ‘Chi Generator’ or ‘Chi Balancer’

No other experts warranty applies:

  • This warranty is the sole and exclusive warranty. No employee, agent, dealer, wholesaler or other person is authorised to alter this warranty or make any other warranty on behalf of this product or Elemental Formations Pty Ltd in verbal or written form. Refer to products official warranty terms

Limitation of liability:

Elemental Formations Pty Ltd shall not be responsible for any incidental or consequential damages. Elemental Formations Pty Ltd will not be responsible for any damages or injuries caused as a result of tampering or altering of the ‘Chi Generator’ or ‘Chi Balancer’. Elemental Formations Pty Ltd will not be responsible for any damage caused to the ‘Chi Generator’ or ‘Chi Balancer’ during delivery to or from our premises.

If you require any further information, please contact us here.