Welcome to your Elemental Formations Stockist Shop!
Please take the time to read over the details below, as this will allow for a streamline shopping experience.
~~ FIRST TIME ORDERS ~~
If you are yet to place your first order with us, we highly recommend purchasing one of our 'LAMP STARTER PACKS'. These packs are specifically designed with the retail space, online space, and of course, your customers in mind. We know that customers love having choice, but because we have such a large range, as a stockist, it can be overwhelming to know what to choose.
We’ve been doing this for a while now and have a good eye for what will create an effective display, what lamp and crystal combos go together, and how to create beautiful flow.
NOTE: Starter Pack & Top Up Pack photos, are for display purposes only! The pieces you will receive are not the ones in the photos.
You are also welcome to purchase 'Top Up Packs' as well, if there are specific price points you are wanting to order.
IMPORTANT NOTE: please ensure you are accessing the wholesale shop to purchase your lamps, otherwise you will be paying retail price.
~~ LAMP DETAILS ~~
Every lamp is one-of-a-kind and handmade using fallen Australian native trees from the Sunshine Coast area. We use long-life warm and cool LED lighting, and natural crystals. Every lamp includes a power Supply (240v AU adaptor), dimmer switch, and min. 18mth warranty. For further information and clarity, please click HERE
to visit our RESOURCES hub.
~~ ORDER LEAD TIME ~~
As your lamp packs are created for you once your order is submitted, the processing time will vary depending on available timber and crystals. Our standard lead times are: 1-2 weeks for small orders, and 2-3 weeks for larger orders. This is simply a guide, and will more than likely be quicker than this.
~~ ORDER PICK UP ~~
If you are wanting to physically collect your order from us, please select PICKUP at checkout. Our pick-up location is from our workshop at Woombye, Sunshine Coast QLD. Once your order is ready, our wholesale team will contact you to organise a suitable time for collection.
~~ SPECIAL REQUESTS ~~
If you have any comments/notes that you need our wholesale team to know, please pop them in the 'Comments' section at checkout. (EG. We have no citrine lamps left, please include in our order). NOTE: We cannot guarantee that your requests can be actioned, but we will certainly do our best for you.
~~ PACKAGING ~~
With our lamps being of such a unique, and delicate nature, and to ensure your order arrives to you as safe and secure as possible, your order will incur a standard packaging fee. This small fee pays for sustainable and eco friendly packaging supplies, which can then be reused at your end for your customers.
~~ SUPPORT ~~
If you have any questions, first please refer to our comprehensive 'RESOURCES' hub HERE
. Or head on over to our FB This will be your main point of reference for anything lamp, FAQ, warranty, hints, tips, hacks and marketing related. We will be consistently updating this, so please check back in every so often to see what's new.
If you cannot find the answer, please email us at firstname.lastname@example.org or call us on 0456 778 229.
HAPPY LAMP SHOPPING!